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Privacy Policy

Version 2.0, Effective date: 15 May 2018

If you have provided your personal data and email address to us we will notify you if this Privacy Policy changes.

How your personal data is used by Ents24 Ltd

Your information is held and processed by Ents24 Ltd (‘Ents24’), 18 Whiteladies Road, Bristol BS8 2LG. Registered in England no. 03927447

This privacy policy sets out how Ents24 uses and protects any information that you give us when you use this website.

Ents24 is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

How the law protects you

The law says that we are allowed to use personal information only if we have a legitimate legal basis, which may be:

  • When you give your consent, or
  • To fulfil a contract we have with you, or
  • When we have a legitimate interest

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you.

What we use your data for

Purchase fulfilment

Processing your ticket order; taking payment; sending your tickets; getting in touch if we have important news about the event (such as a cancellation); identifying you so that you can be admitted to the event; fraud prevention

Legal basis for processing your data: To fulfil a contract we have with you

Source of data: Supplied by you during checkout process

Your data may be shared with:

  • Our ticket fulfilment partners (See Tickets Ltd);
  • Venues or event organisers if you have purchased e-tickets or selected box office pick-up;
  • Event organisers, if you have given your consent to receive marketing emails from them during the purchase process.

Analytics

Understanding how people use our website and products; ensuring the website works correctly; detecting and resolving technical problems

Legal basis for processing your data: Legitimate business interest

Source of data: Collected automatically as you view a page or use a control on the website or mobile app

Advertising

Displaying advertisements that may be of relevance to you. Third party vendors, including Google, use cookies to serve ads based on your previous visits to this website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to users based on their visit to this site and/or other sites on the Internet.

Legal basis for processing your data: User consent

Source of data: Automatically collected as you view pages on the website

Your data may be shared with:

  • Google (who provide advertisements to display on the website)

Personalisation

Providing personalised content and recommendations on the website, emails and other products

Legal basis for processing your data: User consent

Source of data: Artists, venues and events you have told us you are interested in; personal details you have provided such as your postcode.

Email Newsletters

Providing personalised newsletters containing details of new tours, shows, competitions, pre-sales and special offers you may be interested in.

Legal basis for processing your data: User consent

Source of data: Provided by you when you subscribed to our newsletters; artists, venues and events you have told us you are interested in; your past ticket purchases

Service Messages

Sending important messages relating to your use of Ents24 via email.

Legal basis for processing your data: To fulfil a contract we have with you

Source of data: Provided by you when you set up an account at Ents24

Alerts & Notifications

Providing details of new shows, competitions, ticket information and special offers only for the specific artists, venues and events you have told us you are interested in. These may arrive via email, mobile notifications or desktop notifications

Legal basis for processing your data: User consent

Source of data: Artists, venues and events you have told us you are interested in

Operation of Mobile App

Storing details of the artists, venues and events you have told us you are interested in so that we can operate the mobile app.

Legal basis for processing your data: User consent

Source of data: Collected during your use of the mobile app.

Sharing with friends and other users

With your permission: Sharing details of the artists, events and venues you are interested in with other users showing your username and profile picture and other information you have chosen to make public; showing your reviews and comments on the website

Legal basis for processing your data: User consent

Source of data: Artists, events and venues you have told us you are interested in; your username and profile picture; any other information you have chosen to make public; reviews and comments you have written

Your data may be shared with:

  • Other users of the website and apps (if you have given us permission to do so by making your profile public, or by commenting or writing a review).

How long we keep your data

  • Your past purchases, billing and shipping addresses, contact phone number: Retained for 7 years
  • Your Ents24 browsing history (your use of the website or mobile app): Retained for 24 months after your last visit to the site or app
  • Your name, postcode, email address, gender and date of birth that you supplied when you registered or subsequently added to your account: Retained until you delete your Ents24 account
  • Artists, venues and events you’ve told us you’re interested in: Retained until you choose to stop tracking / getting alerts for the specified artists, venues or events
  • Your mobile device ID: Retained indefinitely (necessary to make the mobile app work)
  • Your profile picture: Retained until you choose to update or delete it
  • Reviews and comments that you write: Retained until you choose to delete them
  • Your web browsing history used for personalising adverts: Retained until you choose to opt out of personalised advertisements

Accessing your data

You can access a complete copy of the data we hold about you by emailing help@ents24.com

Updating or correcting your data

If you think any of the data we hold about you is incorrect, please email help@ents24.com

Your right to object to processing

You can choose how your data is processed by visiting this page: https://www.ents24.com/tracking/preferences

If you don’t have an Ents24 account, you’ll need to create one first, for privacy reasons. You can delete it again afterwards if you prefer. Alternatively, please email help@ents24.com

Erasing your data

If you have an Ents24 account, you can delete your account and erase all the data we hold about you here: https://www.ents24.com/tracking/preferences

If you don’t have an account, please email help@ents24.com