Strictly Come Dancing Live

The promoters of Strictly Come Dancing have scheduled an exclusive performance for customers who were unable to attend the NIA shows on the 18th-19th January 2013 due to the weather. This performance will take place on the afternoon of Friday 17th January 2014, in advance of the 2014 tour dates, featuring next year's superstar line-up.

The promoters of the Strictly Come Dancing Tour said: "We are aware that there are disappointed people who have not been able to attend the performance they booked for at the NIA, or an alternative show over the weekend. In view of this, we have scheduled an exclusive 'snow show' in January next year. Unfortunately it was not possible to schedule this performance any earlier, due to venue and artist availability."

Please note that this extra performance will only be available to customers who were unable to attend the shows this weekend due to the weather. Those ticket holders will need to return their 2013 tickets to The Ticket Factory and they will be exchanged (without any additional charge) for the matinee performance on Friday 17th January 2014. Tickets will not necessarily be like-for-like however, every effort will be made to provide customers with tickets in a similar location to their original booking on a first-come-first-served basis.

If you wish to take advantage of the 'snow show', please return your unused and unscanned tickets – along with your name, address and telephone number – by 28th February 2013 to:

Strictly Snow Show, Freepost, The Ticket Factory, PO Box 3348, Birmingham, B40 1NS.

Alternatively, if you have e-tickets, you can send them in via email to customerservices@theticketfactory.com with the subject line 'Strictly Snow Show'.

The Ticket Factory will handle all returns, regardless of which ticket agent you booked through. However, if you did book hospitality, please contact amplify directly. Please note that confirmations will be sent out by 31st March 2013.

If you have any issues, please call 0844 581 0779.