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Customer Service - Tickets
Contact Customer ServicePlease enter your order reference number in the 'Track Your Order' section below to access the correct customer service contact details.
The number is given to you on the order confirmation page and also sent by email. If you do not have a reference number, please see this page.
Track Your Order
When will my tickets arrive?Often, tickets are not released until two weeks before the event. If you have not received your tickets 2 working days before the event starts, please get in touch. To access the correct contact details, enter your booking reference number into the 'Track Your Order' box on the left.
(If you're buying tickets as a present, to make sure you don't arrive empty handed on Christmas day, we've created a downloadable gift certificate for you to fill in and print out).
How can I change my address?To change your delivery address, please contact our customer service team by typing your order reference number into the 'Track Your Order' form on the left of this page.
What are booking fees?See an explanation of booking fees and transaction charges.
Other questionsSee the tickets FAQ to see more answers to popular questions.
If you have a general question please . (Please note that emails to this address are answered Monday-Friday, excluding public holidays. If you have an urgent question about tickets, please read the information on the left).