Ents24.com
Proud sponsors of the Ents24 Stage at
7 July 2008

Do I need to log in to buy tickets?



There's no need to log into Ents24 to buy tickets. If tickets are available to buy online, you can click on the ticket logo next to the event you're interested in.


I want to know when a band are playing, but you are only listing UK dates.



Ents24 currently provide listings for Great Britain and Northern Ireland. We don't currently have plans to include tour dates outside these countries.


I want to know when my favourite band is on tour. Do you know when they're touring next?



To search for tour dates, type the name of the band or artists into the search box on the top-right of every page. If we don't have tour dates shown on the website, you can click on the "alert me" button to receive an email as soon as we hear about new dates being announced.


Do you know whether XXXX have cancelled their gig?



If we hear from a band, venue or promoter that an event has been cancelled or rescheduled, we will indicate this on our website. You can click on the event name to see if we have further information.


Why have XXXX cancelled their gig?



If we have an event marked as cancelled, you can click on the event name to see if we have further information. Otherwise, please contact the venue box office or your ticket vendor for information.


Can you tell me who the support band is for a gig?



All of the information we have is shown on the website. If no support acts are shown, they haven't been confirmed, or we haven't been told yet.


Can you get me backstage passes for my favourite band, or can you arrange for me to interview them?



We receive a lot of requests for backstage passes and opportunities to meet bands, but unfortunately we cannot organise these for you. Please contact the band directly through their official website.


Do you know the best way to get to XXXX venue by bus/train/car?



Since we list events at several thousand venues, we've only had chance to visit a small fraction of them! You should be able to get some idea of local transport and parking, though, from the maps we provide. In some cities (currently London and Birmingham) the venue page will also list which railway, tube and metro stations are nearby.


Why do I need to check with the venue before travelling to an event?



While we make a lot of effort to ensure that our listings are as accurate as possible, we can't guarantee that they're always completely correct.

Sometimes we're not told about events that get cancelled or rescheduled, sometimes the information we receive is incorrect, and, of course, we occasionally make mistakes when we're adding listings to the website.

Although errors are quite rare, if you're planning to travel any distance to an event, checking with the venue first is the best way to ensure that you're not disappointed!


Have you got email addresses for bands or venues?



Although we sometimes have contact email addresses for bands and venues, we're not allowed to give them out or forward emails for you. In all cases, the best way to contact a band is through their official website. Venues can be contacted using the enquiries telephone number we list on the web page for a venue.


Why haven't you got details of events at XXXX venue or tour dates for XXXX band?



The information we provide is sent to us directly from bands, promoters and venues. While we'd love to be able to phone venues who forget to send their listings to us, the reality is that we would take up more time than we have available. If you'd like your favourite band or venue to be included, tell them about Ents24 and ask them to get in touch with us.


Can I add festivals to 'My Ents24'?



Sorry - this isn't currently possible for technical reasons. We hope to be able to change this in future.


Why don't you show seating plans?



Often, our ticket vendors will have seating plans, so click the "find tickets now" button to see if one is available.


Why don't you include disabled access information for venues?



Full details of disabled access vary from performance to performance, so please contact the venue directly for further details.


Do you know when the concert finishes?



Where we know the finish time for an event, we will display it on the event information page. You could also try contacting the venue for further information.


Do you have info on events in Dublin?



Although we occasionally list Dubin events as part of major tours, we only generally cover the Great Britain and Northern Ireland. It's not possible to search for Dublin events on our website using the search box.


Why aren't my favourite band listed in the weekly newsletter?



We try our best to include as many relevant events as we can in your newsletter, based on your music preferences. If you haven't set these, or you'd like to review them, go to the "My Ents24" section of the website and log in.

We generally can't include every event in your area, though, due to space limitations, so keep an eye on the website as well.


Why can't I log into the site?



When you register, we will send you an email to confirm your password. Please check that this is what your expected. The most frequent reason that people have problems logging in is because they typed their email address incorrectly when they registered.


I've signed up for the weekly email newsletter, so why aren't I receiving it?



Firstly, it's worth checking that you have entered your email address correctly and given us a valid UK postcode. To do this, go to the "My Ents24" section of the website, log in and click the "My Info" button.

If these are both set correctly, and you are using your work email account, you may find that our newsletter has been mis-identified by your Spam Filter or been rejected by an over-zealous "Profanity Filter" program. Profanity and Spam filters often reject emails containing phrases such as "No under 18's admitted", "Sex Pistols Tribute Band", or "Hardcore Metal"! If you suspect this might be the case, contact your IT department for help, or change your email address to an account at home instead.


I've lost this week's newsletter. Can you send another?



Sorry - the newsletters are generated automatically, and we don't keep copies, so it's not possible to send a duplicate.


I've moved house or changed my email address, can you change it on your records?



You can alter your personal details at any time by going to the "My Ents24" section of our website and logging in.


I think one of the listings on your site may be incorrect.



Occasionally we do make mistakes, or receive incorrect information from venues, artists and promoters. If you have good reason to believe a listing may be wrong, please .


I would like to make a general comment about the website. How do I send feedback?



To send feedback to us, . We enjoy reading your comments (good and bad!) about the website, and hearing your suggestions, and while we read all the emails we get, we're afraid that we don't always have time to reply.


My question isn't answered here, how do I get in touch?



To contact us, please .



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